54kbd Privacy Policy – Your Data, Our Responsibility

1. Introduction & Scope

54kbd (referred to hereinafter as "we", "the platform", or "54kbd") is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting your personal information.

This Privacy Policy applies to all members who use the 54kbd website (54kbd.org), mobile application, and related services. By using any 54kbd service, you are agreeing to the terms of this Privacy Policy.

We comply with GDPR (General Data Protection Regulation), the Bangladesh Digital Security Act 2018, and international gaming data protection standards. Our Privacy Policy is reviewed and updated regularly to ensure your data remains protected at all times.

2. Information We Collect

54kbd collects various types of information from you for different purposes. We only collect what is strictly necessary to provide our services.

• Information you voluntarily provide at the time of registration is stored directly and securely in our system.
• Certain information (such as IP address, browser type, and usage time) is automatically collected when you use the website or app.
• Financial information required for payment processing is sent directly to the payment gateway — we do not store full card numbers or PINs.
• Documents uploaded for KYC verification (NID, passport) are stored in secure encrypted storage after verification is complete.
• If you log in via third-party social media (Facebook, Google), only the essential basic information required is collected.

3. How We Use Your Information

54kbd uses the information it collects solely for specific, legitimate, and transparent purposes. We never use your data for unnecessary activities.

• Account management: Your information is used for registration, login, password reset, and account verification.
• Payment Processing: Financial information is used to process deposit and withdrawal transactions and to maintain transaction history.
• Security & Fraud Prevention: To detect suspicious activity, prevent money laundering, and identify multiple accounts.
• Customer Support: For resolving your complaints, questions, and support requests.
• Personalized Experience: To send you game suggestions, bonus offers, and relevant notifications tailored to your preferences.
• Responsible Gaming: To analyze gaming patterns, identify signs of addictive behavior, and send timely alerts.
• Legal compliance: To meet regulatory requirements and comply with legal obligations.

4. Data Sharing & Third Parties

54kbd never sells your personal information. However, in limited and specific circumstances, necessary information may be shared with trusted partners.

• Payment Provider: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banks.
• KYC verification services: Information is shared with licensed third-party identity verification agencies under strict data protection agreements.
• Game Provider: Only the minimum required data (session ID) is shared with the game provider for Live Casino or slots games.
• Legal obligations: Information may be disclosed pursuant to a court order or a lawful request from a government authority.
• Business Transfer: Users will be notified in advance in the event of a company sale or merger.

5. Cookies & Tracking Technologies

The 54kbd website and app use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

• Essential cookies: These cookies are essential for keeping your login session active, verifying security tokens, and ensuring core platform functionality.
• Functional Cookies: Used to remember your preferred language, theme, and game settings.
• Analytics Cookies: Google Analytics is used to understand which parts of the website are most frequently visited.
• Security Cookies: To detect fraud and identify multiple login attempts.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may cause some platform features to stop working.

6. Data Security Measures

54kbd employs multi-layered security measures to protect your data, ensuring maximum protection at both the technical and administrative levels.

• All data transfers are secured with TLS 1.3 protocol and SSL 256-bit encryption.
• Sensitive data stored in the database is encrypted using AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Two-Factor Authentication (2FA) is available for all accounts.
• Employee access to data is restricted to the minimum necessary.
• In the event of a data breach, affected users and relevant authorities will be notified within 72 hours.

7. Data Retention Period

54kbd does not retain your data longer than necessary. Different retention periods apply to different types of information.

• Account information: For the duration the account is active and for 5 years after closure (as required by legal obligations).
• Transaction Records: 7 years from the date of the last transaction (as required by financial regulations).
• KYC documents: 5 years after account closure.
• Gaming History: Retained for up to 3 years.
• Cookies & Session Data: Up to 30 days.
• Marketing Data: Deleted immediately upon opt-out.

8. Your Privacy Rights

As a 54kbd user, you have several important rights over your own data, all of which we fully respect.